Privacy Policy for Nattyindia

Effective Date: June 20, 2020

Last updated: June 06, 2025

Welcome to Natty India. Your privacy is important to us, and we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile recharge and cashback services.

1. Information We Collect

1.1 Personal Information

Full Name
Mobile Number
Email Address
Date of Birth (for verification purposes)
Payment Details (only transaction-related data; we do not store full card details)
Government-issued ID (if required for KYC verification)

1.2 Transactional Information

Mobile recharge details
Bill payment records
Cashback earnings and redemption history
Purchase and transaction history

1.3 Device & Technical Information

Device model, OS version, and IP address
App usage statistics and logs
Cookies, cache data, and tracking information for personalized offers

1.4 Location Data

We may collect your approximate or precise location (only if permitted by you) for location-based services and fraud detection.

1.5 Communication & Support Data

Information shared through customer support interactions (calls, emails, chat messages)
Feedback and survey responses

2. How We Use Your Information

To process transactions (mobile recharges, bill payments, cashback rewards)
To enhance user experience by personalizing offers and recommendations
To provide customer support and resolve queries effectively
To prevent fraud and ensure security through identity verification and monitoring
To improve our services through analytics and research
To comply with legal requirements (e.g., tax laws, anti-money laundering regulations)

3. How We Share Your Information

Service Providers & Partners: Payment gateways, telecom operators, and third-party vendors assisting in processing transactions.
Legal & Regulatory Authorities: If required by law, we may disclose data for fraud prevention, security compliance, or government inquiries.
Business Transfers: In case of mergers, acquisitions, or restructuring, your data may be transferred as part of the business transition.
Marketing & Advertisers: Aggregated (non-personal) data may be shared for analytics and promotional activities.

4. Data Security Measures

Encryption: All transactions and sensitive data are encrypted using SSL/TLS security protocols.
Access Control: User data access is restricted to authorized personnel only.
Multi-Factor Authentication (MFA): Used for secure account login and verification.
Regular Security Audits: We conduct periodic audits to enhance system security.
However, no online platform is 100% secure. Users must safeguard their credentials and avoid sharing OTPs or passwords with anyone.

5. Your Rights & Choices

Access & Update: Review or update your profile information in the app.
Withdraw Consent: Disable location access or marketing preferences anytime.
Delete Account: Request permanent deletion of your account and associated data.
Opt-out of Marketing: Unsubscribe from promotional emails or SMS messages.

To exercise these rights, contact [email protected] with your request.

6. Data Retention Policy

We retain transaction-related data as long as required by law (for regulatory and tax purposes).
Inactive accounts may be deleted after [X] months/years of no activity.
User-requested data deletion will be processed within [X] days, subject to legal compliance.

7. Third-Party Services & External Links

Natty India may contain links to external websites or services (e.g., telecom providers, financial partners).
We do not control or take responsibility for their privacy policies.
Users should review third-party policies before sharing any personal information.

8. Children's Privacy

Natty India is not intended for users under 18 years of age.
We do not knowingly collect personal data from minors.
If a child has provided information, parents/guardians may contact us for removal.

9. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance user experience and analyze app performance.
Users can manage cookie settings via device or browser preferences.
Disabling cookies may affect certain app functionalities.

10. Legal Compliance & Governing Law

This Privacy Policy complies with applicable laws such as:

Indian IT Act, 2000 & IT Rules, 2011
GDPR (for users in the European Union, if applicable)
Other financial and data protection regulations

Any disputes arising from this policy will be governed by the laws of India and subject to the jurisdiction of Mainpuri,Uttar Pradesh.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect service improvements or legal changes.
Users will be notified via email, app alerts, or website notifications.
Continued use of Natty India after updates implies acceptance of the revised policy.

12. Contact Us

📧 Email: [email protected]
📞 Customer Support: +91 9368128831
🕒 Support Hours: 9 AM - 6 PM IST, Monday to Saturday
📍 Office Address: Adarsh nagar infront of vikash bhawan Mainpuri U.P 205001