1. Introduction

At Natty India, we prioritize customer satisfaction by providing secure and efficient recharge and cashback services. This policy outlines our approach towards cancellations, refunds, and dispute resolutions to ensure a smooth user experience.

2. Cancellation Policy

2.1 Recharge & Bill Payments

• All recharge transactions (Mobile, DTH, Data, Utility Bill Payments, etc.) are final and cannot be canceled once processed.
• Users must verify details such as phone number, operator, and amount before confirming the transaction. No refund will be provided for user errors.
• If a transaction fails but the amount is deducted, it will be automatically refunded within 3-5 working days to the original payment method or credited to the Natty India wallet.

2.2 Subscription & Premium Services (If Applicable)

• Subscription-based services can be canceled within 24 hours of purchase, provided that no benefits have been utilized.
• After this period, no refunds will be processed for cancellations.
• For automatic renewals, users are responsible for canceling before the renewal date to avoid being charged.

2.3 Wallet Balance

• Funds added to the Natty India wallet cannot be withdrawn or refunded unless required by law.
• Wallet balance is non-transferable and can only be used for transactions on the Natty India platform.

3. Refund Policy

3.1 Failed Transactions

• If a recharge or bill payment fails due to technical reasons, the deducted amount will be automatically refunded within 3-5 working days.
• If the refund does not reflect in your account, please contact customer support with transaction details.

3.2 Duplicate Transactions

• If a user accidentally makes multiple payments for the same service, they must report it to customer support within 24 hours with proof.
• After verification, one of the duplicate transactions may be refunded within 7-10 business days.

3.3 Cashback & Offers

• Cashback earned through promotions is non-refundable and non-transferable.
• If a user misuses cashback offers or violates terms, Natty India reserves the right to cancel the cashback and take necessary action.

3.4 Fraudulent or Unauthorized Transactions

• If you suspect an unauthorized transaction, report it to us within 48 hours.
• After verification, a refund may be processed based on banking and security norms.
• Natty India reserves the right to block accounts found engaging in fraudulent activities.

4. Payment Dispute & Resolution

• Users can raise a dispute within 7 days of the transaction if they believe a wrong recharge or incorrect deduction occurred.
• The investigation process may take 7-14 business days, depending on the complexity of the issue.
• The final decision regarding refunds will be at the sole discretion of Natty India.

5. Contact & Support

For any cancellation or refund-related concerns, users can reach out to us through the following:

• 📧 Email: [email protected]
• 📞 Customer Support: +91 9368128831
• 🕒 Support Hours: 9 AM - 6 PM IST, Monday to Saturday